Return Policy

Policies

Order/Privacy Policy, Materials & Specification

 The information will be used only to make sure that your order is processed correctly and shipped in the timeliest manner. All orders made from our website are check out through PayPal’s secure payment servers.

Orders done via credit card must be shipped to the billing address of the credit card. 8.25% sales tax is added for customers within the state of Texas. This means that: for all sales outside of Texas, USA. This is no sales tax

Refused or undeliverable shipments will not be granted a refund. Returned shipments will be held until a handling fee and funds to cover re-shipping are paid. If during a shipment, an address change occurs through no fault of our own, we expect you will honor a $13 charge (charged to us by the shipping carrier).

International Shipping

The buyer is responsible for all customs and duties. Shipments to Canada are shipped UPS or USPS. We prefer to ship UPS because it is traceable and more economical than US Postal Service mail.

Shipments outside the US (except Canada) are usually shipped US Postal Service or FedEx. If item is lost or damage through this route it might take up to 30 days to file claim and all buyers agree to settle such claim with USPS.

 

Shipping Problems

Circumstances can exist to delay a shipment which are covered in the following section: The customer is responsible for arrival of shipment once shipment leaves our warehouse. If the carrier leaves the package at the door and it is lost or stolen, we cannot do anything about it. If you would like your package sent as “restricted delivery”, where a signature is required, please inform us so we can do that when we ship it. The carrier imposes an additional cost (usually $5+).

Because we do not choose the option for signature at the carrier’s option, they can leave a package at a door and it is considered delivered. We consider it delivered as well. The occurrence of lost or stolen packages has been so low, that it usually is not a problem, but we feel we should inform you to disclaim our liability in case your neighborhood or building has a problem with this. For pre-caution we recommend you purchase the additional signature confirmation in order to avoid any stolen or lost packages.

If an order is lost in transit, we will file the forms to get a refund. Once we know we will be paid, we will ship another product. We will not ship before this since sometimes the package arrives to you and we end up sending you two shipments and the carrier won’t reimburse us. Previous problems have required us to create this policy. You agree NOT to leave us negative feedback if such a condition exists.

We make every effort to have in stock what you order, but if an item is back ordered, we will let you know as soon as possible.

 

Exchanges / Replacements / Refunds Damages

Please report all shipping damages to the shipping carrier immediately. All merchandise leaves our warehouse properly packaged and in perfect condition. Merchandise signed for is assumed delivered and no shortage claims will be considered unless noted on delivery ticket at time of delivery. Upon your receiving, please inspect your package immediately in the presence of the delivery person. All damage claims must be made with the freight carrier, CDM Motorsports is NOT liable for any damage incurred in transit.

ALL returns shipping fees must be prepaid. We will not accept COD returns. (This is part of the risk buyer must encounter with most mail order type business) Shipping Fees are not reimbursed. If no shipping fee was charged there will be a restocking fee. For exchanges or replacements, it is necessary that we must first receive the merchandise. We must examine the defective merchandise. ALL items returned to us must have Return Authorization issued by us. The Authorization is valid for 7 days from issue date. Please contact us by phone or email to request Authorization number and return instructions.

Exchanges are allowed within 30 days of purchase and only for defective items. It is offered after professional installation help has been sought. Defective items can be returned for replacement subject to the all of below. . .

 

Returns and Warranties restrictions and the following:

  • Merchandise must be return within 14 days from original date of purchase and preserve with its original packaging, documentation, etc.

  • Merchandise cannot be damaged during installation. Items show signs of install in any way cannot be accepted for refund. Buyer is responsible for all shipping expenses

  • There are NO refunds or exchanges allowed for opened electronic components, unless it’s defective.

  • Special Order items will NOT be cancelled, exchanged or returned. (This includes products that are not in stock)

  • Returns that are found to be not defective will be subject to a 15% handling charge plus return shipping fee. All non-product charges such as shipping, transaction cost, and insurance are not refundable. If you want the item returned, you must pay all return shipping and handling charges. Some products may vary slightly due to lighting, picture angles, or alternate manufacturers.

 

You agree to these terms by conducting the transaction. If you have questions, please contact us. If you do not agree to these Terms and Conditions, please do not use the Service.

 

Returning products that are not ours is an act of fraud. Some products contain hidden security devices that do not affect merchandise performance or appearance.

If a suitable replacement cannot be made within 3 weeks, your money will be refunded less shipping costs.

If we make an error and ship you the wrong item we will replace the item after it has been shipped back to us. It does not happen too often. We will only ship back once we receive the item and can inspect it to make sure everything is in order. Since we have encountered people taking advantage this situation we decided to use stricter methods. We have found in the past that the customer damaged items that were not ours.

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